Refund policy

RETURN AND REFUND POLICY

14-Day Return Window

You may request a return within 14 days of receiving your order. To be eligible, the jewellery must be unworn, unused and returned with its original packaging and proof of purchase.

To request a return, contact us at zegniijewels.pvt.ltd@gmail.com before sending the item. If your return is accepted, we will provide the return address and instructions. Items returned without prior authorization may not be accepted.

Return Shipping

Unless the item arrived damaged, defective or incorrect, the customer is responsible for return shipping costs. We recommend using a tracked and insured shipping service, as we cannot be responsible for items lost during return transit.

Original shipping charges and any customs duties, import taxes or handling fees are non-refundable, except where required by applicable law.

Damages and Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective or incorrect, contact us promptly with your order number and clear photographs or video of the issue. We will review the matter and arrange an appropriate resolution.

Non-Returnable Items

Custom-made, personalized, engraved, resized or specially modified jewellery cannot be returned or exchanged unless it arrives damaged, incorrect or has a confirmed manufacturing defect.

Gift cards are also non-returnable. Please contact us before ordering if you are unsure whether an item qualifies for return.

Exchanges

The quickest way to receive a different item is to return the eligible item following the process above. Once the return is accepted, you may place a separate order for the replacement item.

European Union Customers

Customers receiving eligible goods in the European Union may have a statutory right to cancel or return an online purchase within 14 days, subject to applicable exceptions. Goods made to order according to individual specifications or clearly personalized may be excluded from this right where permitted by law.

Refunds

After we receive and inspect your return, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process and display the refund. If more than 15 business days have passed since we approved your refund, please contact us at zegniijewels.pvt.ltd@gmail.com.