Shipping policy

SHIPPING POLICY

Processing Time

Every Zegnii Jewels piece is handcrafted to order. Our standard processing time is 3–6 business days before dispatch. Processing time may be longer for highly customized designs, and any revised timeline will be communicated to the customer.

Estimated Delivery

United States: Approximately 6–12 business days after dispatch.

International destinations: Approximately 7–14 business days after dispatch.

Express shipping may be available upon request. Delivery estimates begin after the order has been dispatched and do not include production time.

Order Tracking

Tracking information will be provided after your order has been dispatched. Tracking updates may take some time to appear while the parcel is moving between international courier networks or awaiting customs clearance.

Customs, Duties and Taxes

International customers are responsible for any customs duties, import taxes, brokerage charges or other fees imposed by the destination country, unless otherwise stated during checkout. These charges are not controlled by Zegnii Jewels.

Delivery Delays

Delivery times are estimates and cannot be guaranteed. Delays may occur because of customs processing, carrier disruptions, severe weather, local postal delays, public holidays or other circumstances beyond our control.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Please contact us as soon as possible if an address correction is required. Once an order has been dispatched, we may not be able to change its destination.

Lost, Damaged or Incorrect Deliveries

If your order arrives damaged, appears to be lost, or tracking shows delivery but you cannot locate the parcel, please contact us at zegniijewels.pvt.ltd@gmail.com with your order number and tracking details. We will review the shipment and assist with the next available steps.